Frequently Asked Questions
Everything you need to know about your Pumpin Pal experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but usually arrive within 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start your request.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You have a 60-minute window after placing an order to request a cancellation or modification via our support team.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.